The webshop and telephone lines will be closed from 8am on Friday 31st July 2015 and will re-open at 6pm the same day. This will allow us to perform our bi-monthly stock take and improve the service offered.
Please bear with us while we make these essential improvements.
We will now have a dedicated member of staff to answer your sales calls between the hours of 9am and 12pm Monday to Friday. All calls outside of these hours will go through to an answering machine and will be responded to within the following 1-2 working days.
To order any products then please call us on 0121 523 1731.
- For maximum security our web shop uses Verified by Visa.
- Please contact us if you experience any technical problems and we'll try and resolve them ASAP.
We accept payments through debit card, credit card and now PayPal. When you are redirected to the secure payment page then you will be able to select your preferred option.
We ship all of our items globally - simply choose your items, go through the checkout process and your shipping charges will automatically be calculated for you before you pay.
All items sold on our webstore are processed and dispatched within 2 working days, with the exception of memberships. As we send all items out via Royal Mail, items can vary in the time it takes to be delivered. Please refer to the guidelines below:-
- UK Orders - Royal Mail 1st Class (Items delivered within 1-3 working days of dispatch but can take up to 10 days in extreme circumstances)
- EU & ROW Orders - Royal Mail AirMail (Items delivered within 4-7 working days of dispatch but can take up to 21 days in extreme circumstances)
If you find that an item you have ordered is faulty, damaged or incorrect, please contact us on sales[at]vegansociety[dot]com
You will need to return the item to get a refund or a replacement within 28 days of receiving your order. The product must be in it's original condition and packaging.
The address to send returns to is as follows:Returns at The Vegan Society Donald Watson House 21 Hylton Street Hockley Birmingham
If you have any problems or questions please do not hesitate to contact us.
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