At The Vegan Society, your satisfaction is our priority. If you're not completely happy with your VEG 1 purchase, we will be happy to provide an exchange or refund based on our policy below:
Returns
You have 14 calendar days from the date you received your item to request a return.
To be eligible for a return:
- Your item must be unused, unopened and in the same condition that you received it.
- It must be in the original packaging with the tamper proof shrink wrap still intact.
- You must provide a receipt or proof of purchase.
To start a return, please contact us at sales[at]vegansociety[dot]com. We’ll send you instructions on how and where to send your item.
Return shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping method.
Refunds
Once we receive your item and inspect it, we’ll notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
- Shipping costs (if applicable) are non-refundable.
Exchanges
If you need to exchange an item, contact us at sales[at]vegansociety[dot]com with your order number and the reason for exchange. Please note only unused items can be exchanged.
Faulty items
If your item is faulty, defective or the wrong item has been sent, please let us know by emailing sales[at]vegansociety[dot]com and we will refund the full amount or offer a free of charge replacement. If you wish to return a faulty item, we will offer a pre-paid return label.
Holiday and extended returns
Orders placed between 15 December and 31 December are eligible for extended returns until 15 January.
