General enquiries
If you are not sure which telephone number or email address to contact, please use info[at]vegansociety[dot]com or call +44(0)121 523 1730 (Monday – Friday 9am – 5pm) and we will make sure your enquiry is passed on to the best person to respond to you.
We will endeavour to reply to all enquiries within 5 working days and urgent cases will be handled as a priority. As we are a charity, we rely upon generous supporters like you to enable us to continue our work. If you appreciate the information and support you receive in response to your email, please consider joining us as a member or donating so that we can continue to help others.
Please note that The Vegan Society’s office is not open to the public. Please contact us by email or telephone. For merchandise such as VEG 1 please order from our webshop or call to place an order.
Email is the best way to have your enquiry answered efficiently and promptly.
Please check whether your enquiry is answered by our General or Trademark FAQs.
Media enquiries
- Email: media[at]vegansociety[dot]com
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Tel: 0121 827 9902 (including out of hours), or +44 (0) 121 523 1730 option 1.
Office open Monday - Friday, 9am - 5pm.
VEG 1, Baby & Toddler and Web Orders
- Email: sales[at]vegansociety[dot]com
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Tel: +44 (0) 121 523 1731 or +44 (0) 121 523 1730 option 2.
Telephone lines open Monday - Friday, 9am - 5pm.
Trademark enquiries
- Email: trademark[at]vegansociety[dot]com
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Tel: +44 (0) 121 523 1730 option 3.
Office open Monday - Friday, 9am - 5pm.
Membership enquiries
- Email: membership[at]vegansociety[dot]com
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Tel: 0121 8279 905, or +44 (0) 121 523 1730 option 4.
Office open Monday - Friday, 9am - 5pm.
Finance
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Tel: +44 (0) 121 523 1730 option 5.
Office open Monday - Friday, 9am - 5pm.
Reception
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Tel: +44 (0) 121 523 1730 option 6.
Office open Monday - Friday, 9am - 5pm.
Vegan Rights
- If you believe you may are being discriminated against or are having difficulties asserting your vegan rights, for example in the workplace, email: KnowYourRights[at]vegansociety[dot]com
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Tel: +447482 363922
Telephone line open Tuesday and Thursday 9am - 5pm. Please leave a message outside of these hours or for urgent queries call our General number.
Please note: We are unable to correspond via text messages on vegan rights issues.
Complaints
For more information about how to submit a complaint, please refer to our complaints procedure.
Confidentiality
The Vegan Society will normally maintain confidentiality with anyone who contacts it. The exceptions are when there may be a concern about someone's welfare or safety, in which case, the society will contact the appropriate external agency.
Address
Donald Watson House,
21 Hylton Street,
Birmingham,
B18 6HJ
